At the end of the purchase the items that you have ordered from our store. They have a process and all products must undergo a delivery control in our logistics center. For this reason, delivery times may vary. Remember that all orders have an individual delivery time, and it is very possible that a delivery can be made within a few days after you have placed an order.
Please keep in mind that although our goal is to deliver your order within the indicated period within a few days of purchase, we cannot guarantee any exact delivery date. Estimated delivery dates are estimates and mishaps may result in late delivery.
Thank you for understanding us.
If there is no one at the delivery address to receive it, we will leave the package in a safe place. … If the third attempt is unsuccessful, we will keep the package for 72 hours pending delivery instructions. After 72 hours, we will return the package and issue a refund.
After placing your order, our xtrememasterx distribution team will provide more information related to shipping.
To find your order invoice, visit your Order History page and click Details. Remember that you will also receive a confirmation email once your order has been placed successfully.
Please note that stores may not include an invoice with your package.
How could it be otherwise, our company works with the most important transport agencies in each country. All orders are made through the famous platform that can reach you through the most important Post Office in each country,
If you’re making a payment to a credit card company from your bank checking account, it can take up to five days for the funds to be withdrawn. In some cases, there might be a hold on the full amount by displaying a smaller amount in its place.
The wishlist is a really useful way to facilitate the shopping experience for our customers. Because there are many occasions when the customer starts looking for the products that interest him, but, for one reason or another, he cannot finish making the purchase at that moment. and you can return later to continue with the purchase.
If you do not receive the item you have requested or it is defective, xtrememasterx will send you by email with a return label with postage paid so that you can send us the item (s) free of charge.
All you have to do is click on the «Write to us» link in our email and select the subject «Defective product – non-compliant, indicating the order number and the problem found.
In order to facilitate the treatment of your claim, we advise you to provide the following information:
Description of the problem found.
Name and reference of the article as well as the barcode present on the label.
If the problem is visible, feel free to send us a photo of the defective product.
You cannot cancel an order once it has been shipped. Send an exchange request if you want another size, color or style in any of the items in your order, or a return request if you no longer want the order or if there is a problem.
Regardless of our online store that you have purchased from, our you can always follow the entire order route with our package tracking service.